Here are some answers to the top questions that I have been asked. If you still have questions, please don't be afraid to contact me directly!
•What is cold process soap?
Cold process soap involves a chemical process called saponification where you mix base oils(olive oil, coconut oil, cocoa butter, etc.) with lye (sodium hydroxide) to create soap! While there are other techniques used to make soap, this is my preferred method.
•So it's soap like I can find in the store?
Technically, yes. BUT my soaps are made with ingredients that are good for your skin! You will find no unnecessary ingredients in my products.
•What's the difference between your soap and the popular commercial brands?
My soaps are made in small batches and are handmade thru and thru with unnecessary chemicals and ingredients. Handmade soaps preserve the qualities that the oils/butters/fats that were used to make that particular batch. That means the benefits of coconut oil, shea butter, olive oil and anything else that was used to make that bar of soap will be in that bar of soap! How can you say no to something that good for your skin?
•I want something custom. How do I do that?
Easy! Simply visit our "Contact Us" page and we will get back to your request in 1-3 days. We do require a non-refundable deposit on all custom orders. The amount of this deposit varies with what is needed. This deposit covers ingredients and essentials that I will need in order to make your custom items. Further information will be provided once you reach out to us.
•Do you offer wholesale or retail?
Yes! We are currently taking applications for wholesale and retail vendors. Just fill out the contact form and I will respond within 1-3 days with further details.
•What is your refund policy?
Here at Something Sweet, we aim to please all of customers. We are aware that you may not be satisfied with your items. Unfortunately, due to the type of items that I sell, I will not be able to accept refunds. If your items are damaged in transit, please contact us immediately so that we can address the issue as soon as we can. We are not responsible for any lost or stolen packages once they leave our location.
•Do you offer classes to teach soap?
Unfortunately, I do not offer any classes at this time. There are tons of resources you can find online on the process of making soaps similar to mine!
•Do you make other things that aren't on your website?
I am constantly experimenting with the latest trends going on in the bath and body world. To see what my latest experiments are, be sure to follow my social media pages for updates.
•How is shipping and processing handled?
We process all orders within 2 business days unless otherwise specified.
All orders placed are shipped out on our next shipping day using USPS as our primary courier. Currently, our shipping days are Tuesday and Friday unless we say otherwise. If either of these days fall on a federal holiday, we will ship as soon as possible. If you need your order delivered immediately, please place your order no later than 1 PM and select the corresponding shipping that fits your needs.